Our Guarantee

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We understand that doing business on the Internet can sometimes be difficult, so we do everything in our power to ensure that your shopping experience is a most positive one.

Our guarantees

 

 

If you are not satisfied with the painting we guarantee you are free to return it for more revisions or else for a full refund minus our actual shipping cost -- which is, on average, $25 per painting.

Please note that portraits cannot be returned if they have been approved by the customer prior to their dispatch. Custom orders are not covered by this guarantee and cannot be returned for a refund as it will be impossible to sell them to another customer.

If you would then like to return the painting for a refund you must send it back to us, at your expense. Please note that shipping frames is very expensive and therefore the purchase of a frame is final. Frames are not covered by our money-back guarantee. You may ship the painting back for a refund but not the frame, as the shipping cost of frames makes this impossible.

We use only high quality material that is made for a lifetime. Since we are so confident in our quality we can offer on our paintings a Lifetime Warranty for fading colors. 

Of course this guarantee does not cover damages like cuts or damages through water, storm, theft or damages related to unsuitable storage.by storage. 

Upon request during check out we can send you a picture of the actual painting before we send it out. So you can be sure that you are getting exactly the painting in the quality that you expect.

We guarantee that we work with you until you are fully satisfied with the outcome. 

 

We are a US based company. Our office is located in Florida.

So you can be sure that you get help from during our regular office hours from MO to FR from 9am to 6pm.

 

You can contact us here: CONTACT US